- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- The Bilingual Case Management Analyst III is responsible for efficient and timely hands-on troubleshooting, remediation, coordination, escalation, ... tracking and management . Also responsible for conducting research, workflow investigations, business...the project goals, will complement the role as a case analyst . + Employee is expected to… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a ... standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and...data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …adherence to directive in case work. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and ... Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. To accomplish this, the QA Specialist reviews cases, emails,… more