- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …by you. About The Team: The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... of UKG's Cloud SaaS offerings. About The Role: The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …**About The Team** : The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... UKG's Cloud SaaS offerings. **About The Role** : The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) + Learn… more
- GovCIO (Atlanta, GA)
- …and hands-on expertise in deploying and maintaining ServiceNow applications to support various IT service management ( ITSM ) and business process ... and workflows. + Configure and customize ServiceNow modules, including ITSM , ITOM, ITAM, and others. + Develop and maintain...to ServiceNow. + Knowledge of ITIL, COBIT, and other IT service management frameworks. +… more
- Humana (Atlanta, GA)
- …+ 3-5 years of Major Incident Management experience. + Strong background in IT Service Management ( ITSM ) practices, including Incident, Problem, and ... external partners. Preferred Skills + ITIL Certification. + Experience implementing Incident Management methodologies within a Fortune 100 IT environment. +… more
- Truist (Atlanta, GA)
- …Leader, Microsoft Certified: Power Platform Fundamentals & Azure AI Fundamentals, ServiceNow - IT Service Management ( ITSM ) Professional Suite, UiPath ... Workstation App Packaging & Distribution, Data Transmission & Batch). 4. Expert with IT Service Management (CMDB, Incident, Problem, Change, Service ). 5.… more
- Ensono (Atlanta, GA)
- …reports for implemented IT service changes to senior management . ** IT Service Management ( ITSM ):** 1. Conduct framework setup processes and ... will include incident management , service change management , and IT service management , ensuring the smooth operation of IT services and… more
- Evolent (Atlanta, GA)
- …third-party vendors. + ** IT Service Management :** Familiarity with IT Service Management ( ITSM ) frameworks and methodologies. + **Security ... technologies, including PBX, ACD, IVR, CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. + **Collaboration with IT :** Work alongside the … more
- Robert Half Technology (Alpharetta, GA)
- …Management (IAM), Zero Trust Architecture, and Network Security Segmentation. * Proficiency in IT service management ( ITSM ), process optimization, and ... realm of network and security engineering, consulting services delivery, client relationship management , and service delivery management . Responsibilities: *… more
- EPAM Systems (Atlanta, GA)
- …with the ability to motivate and develop high-performing teams + Deep understanding of IT service management ( ITSM ) frameworks, including incident ... in managing large-scale managed services operations, preferably within the IT industry + Strong leadership and team management...and data management + Proficiency in project management methodologies and tools to ensure successful service… more
- Truist (Atlanta, GA)
- …of experience in production support, systems administration, or related technical roles.** **Experience with IT Service Management ( ITSM ) tools such as ... the shared knowledge base.** **Participate in incident, problem, and change management processes, following ITIL best practices.** **Perform root cause analysis for… more