- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …Team** : The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, ... UKG's Cloud SaaS offerings. **About The Role** : The IT Service Operations Specialist provides day-day support...or related field or related experience + Experience in incident management and technical support in a… more
- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …The Team: The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, ... of UKG's Cloud SaaS offerings. About The Role: The IT Service Operations Specialist provides day-day support...* 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment… more
- Humana (Atlanta, GA)
- … Incident Management experience. + Strong background in IT Service Management (ITSM) practices, including Incident , Problem, and Change ... Preferred Skills + ITIL Certification. + Experience implementing Incident Management methodologies within a Fortune 100 IT environment. + Familiarity… more
- Truist (Atlanta, GA)
- …App Packaging & Distribution, Data Transmission & Batch). 4. Expert with IT Service Management (CMDB, Incident , Problem, Change, Service ). 5. Expert ... Certified: Power Platform Fundamentals & Azure AI Fundamentals, ServiceNow - IT Service Management (ITSM) Professional Suite, UiPath - Automation Solution… more
- SHI (Atlanta, GA)
- …web software design principals and working knowledge and experience of IT Service Management processes ( Incident , Problem, Change, Release, Knowledge, ... are automating in their ServiceNow environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the… more
- Truist (Atlanta, GA)
- …job description:** ** This position is office-centric ** The Technology Major Incident Management Engineer is responsible for overseeing, leading, and managing ... Specific activities may change from time to time. 1. Incident Management : Lead the incident ...a timely and efficient manner; Coordinate with various teams ( IT , Operations, Support) to ensure effective incident … more
- Ensono (Atlanta, GA)
- …combination of education and experience + College degree preferred + Working knowledge of IT incident management , service change management , ... optimizing IT services and infrastructure. Your responsibilities will include incident management , service change management , and IT service … more
- EPAM Systems (Atlanta, GA)
- …to motivate and develop high-performing teams + Deep understanding of IT service management (ITSM) frameworks, including incident management , problem ... in managing large-scale managed services operations, preferably within the IT industry + Strong leadership and team management...and data management + Proficiency in project management methodologies and tools to ensure successful service… more
- UNUM (Atlanta, GA)
- …**Job Specifications:** + 8+ years of IT experience, including 5+ years in NOC, Service Desk, Incident & Problem Management . + Prior people management ... Operations leads 24x7 service delivery across Critical-Major Management , Enterprise Incident and Problem Management...Agile, Lean, and/or ITIL best practices, leveraging ServiceNow for IT Service Management . + Build… more
- Gwinnett County Public Schools (Suwanee, GA)
- …Document, submit, and appropriately update all problems and requests via district incident management tool and escalate when necessary. b. Participate in ... Technology Support Tech III - IT Customer Service and Support JobID:...incident tracking system to manage and prioritize technology service .d. Isolate LAN/WAN connectivity issues and escalate as necessary.… more