- Humana (Austin, TX)
- …first** Become a part of our caring community and help us put health first Call Quality Professionals (CQP2) provide information that will assist in the feedback ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Mass Markets (Dallas, TX)
- … call center environment. In this role, you will be responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the ... excellent communication skills, we need your help in managing call center sales agents. While your team operate the...to complete performance reviews and coaching to ensure maximum quality and production of direct reports. You will also… more
- Mass Markets (Killeen, TX)
- … call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... industry. Our team is looking for a highly skilled call center customer service manager who can motivate sales...to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work… more
- Houston Methodist (Houston, TX)
- …+ Ensures quality level of service is maintained by completing and documenting Quality Assurance call backs. + Follows up on incomplete requests and manages ... **SUPPLEMENTAL REQUIREMENTS** **WORK ATTIRE** + Uniform No + Scrubs No + Business professional Yes + Other (department approved) No **ON- CALL _*Note that… more
- ICF (San Antonio, TX)
- …Refugee Resettlement National Call Center (ORRNCC) Supervisor** will oversee call specialists who provide quality services to children, sponsors, community ... all protocols and policies when answering calls. * Support the ongoing professional development of call specialists through training, mentoring, and… more
- Mass Markets (TX)
- …looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are ... strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for this role, you must complete… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **40886BR** **Extended Job Title:** Patient Call Center Representa **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... the general public via multi-line phones and various electronic means in a busy call center. Provides a positive first impression to customers, offering one call … more
- Centene Corporation (Austin, TX)
- …who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you'll have access to ... Abuse Counseling with one of the following active licenses: Licensed Professional Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist,… more
- Houston Methodist (Houston, TX)
- …disseminates, as appropriate, informational/educational resources and programs designed to improve quality and professional practice. Completes and updates My ... **SUPPLEMENTAL REQUIREMENTS** **WORK ATTIRE** + Uniform No + Scrubs Yes + Business professional No + Other (department approved) No **ON- CALL _*Note that… more
- Houston Methodist (Houston, TX)
- …assigned or requested. + Answers calls in a timely manner to minimize call hold times. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Performs all patient ... **WORK ATTIRE** + Uniform No + Scrubs No + Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be on-… more