- Houston Methodist (Houston, TX)
- At Houston Methodist, the Lead Call Center Agent position is responsible for assisting the Operations Manager with daily operations and coverage of ... volumes, wait times, hold times, completion of calls, and documentation of calls. The Lead Call Center Agent position reviews and documents call … more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (TX)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- IQVIA (Dallas, TX)
- …client, a leading global biopharmaceutical company, we are actively searching for **Contact Center Managers** to join our team of over 10,000 global field personnel ... $72,500** + **Benefits: medical, dental, vision and 401(k)** + ** Center hours 7:00 AM - 11:00 PM Eastern, 7...audits as needed. + Perform weekly quality assessments on agent 's calls, chats and emails. + Communicate with program… more
- Houston Methodist (Katy, TX)
- …degree preferred **WORK EXPERIENCE** + Two years of experience in a healthcare setting and/or call center operation to include one year in a training or educator ... support their development and ensure high-quality service standards. Assesses agent performance through knowledge assessments, simulations, and call...for internal employees, two years of experience in a call center operation + One year of… more
- EMCOR Group (San Antonio, TX)
- …overall availability and reliability to meet or exceed defined service levels of data center operations. The CFT Lead is responsible for the overall operation of ... Inc. is seeking an energetic Critical Facilities Technician (CFT) Lead to serve as a technical resource and leader...HVAC and life cycle safety equipment within the data center and has supervisory responsibility for all CFT's on… more
- Public Storage (Plano, TX)
- …Description** Public Storage is seeking a dedicated and experienced Manager to lead our Collections Program. This role will involve overseeing the internal ... levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication… more
- Humana (Austin, TX)
- …work with stakeholders across the brokerage business lines, including Agent CRM, Agent Contracting, Commissions, and Call Center support. In this role, ... in seeing them through to full completion. **Preferred Qualifications** + Experience in Agent Contracting, Commissions, and Call Center support + Medicare… more
- Conduent (San Antonio, TX)
- … backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with questions or difficult telephone calls. + ... Service Representative III** , you will assist the EPS Call Center with all aspects of the...CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What… more