- Citigroup (Irving, TX)
- …advanced technology, a strong worldwide presence, and a powerful global franchise. The Program Lead is a strategic professional who stays abreast of developments ... seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives. + Continuously assess development… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Lead Call Center Agent position is responsible for assisting the Operations Manager with daily operations and coverage of ... times, completion of calls, and documentation of calls. The Lead Call Center Agent position...leader in innovative medical research with a comprehensive residency program . Two of Houston Methodist's primary academic affiliates are… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- TEKsystems (Dallas, TX)
- Description Reports To: Lead Nurture Supervisor Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and ... through outbound and inbound communications, identifying family needs, providing program information, and assisting with enrollment decisions. Key Responsibilities:… more
- Mass Markets (Killeen, TX)
- …of the account. Key Responsibilities: + Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives + Responsible for ... industry. Our team is looking for a highly skilled call center customer service manager who can...seeks ways to improve the internal processes and results program -wide. Operations managers conduct regular business meetings with supervisor… more
- Mass Markets (TX)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW CALL CENTER REPRESENTATIVE (FULL-TIME) We are looking for full-time call center representatives to support inbound and outbound ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Centene Corporation (Austin, TX)
- …the implementation, maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, ... is preferred to be in CST or MST.** **This program requires a Master's degree in Social Work, Counseling,...goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice… more
- DXC Technology (Austin, TX)
- …Job Functions:** + Oversees the day-to-day operations of the customer support center operations. + Conveys customer feedback to product development staff in order ... and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress...processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from clients and internally… more
- DISH Network (El Paso, TX)
- …TV. **Department Summary** Join Boost Mobile as we build the newest 5G network and lead the way in wireless innovation! Be part of a dynamic team at our cutting-edge ... Security:** 401(K) with company match and an Employee Stock Purchasing Program (ESPP) + **Continued Education:** Tuition Reimbursement to support your career… more