- McAfee, Inc. (Frisco, TX)
- …a team of troubleshooting customer service support agents in-house to transform the Customer Experience Lab as we optimize the customer experience ... process or system designs, and partner with the Vendor Manager Organization and frontline teams to drive change. Your...role:** + Leadership & Strategy: Lead the newly created Customer Experience Lab team to identify gaps… more
- Amazon (Austin, TX)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Austin, TX)
- …transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager , you'll create vendor strategies that ... largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in...identify growth opportunities, optimize vendor performance, and enhance the customer experience . This position offers the opportunity… more
- Amazon (Austin, TX)
- Description The Senior Manager of Customer Success is responsible for leading a team of technical and non-technical professionals focused on driving ... aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . AWS Sales, Marketing, and Global...driving end to end delivery, and communicating results to senior leadership experience - Experience … more
- Highmark Health (Austin, TX)
- …**Job Description :** **JOB SUMMARY** The Customer Navigation and Service Senior Product Manager defines the vision, strategy and roadmap for transforming ... the customer service experience . Leveraging AI and innovative...channels, optimizing channel connectivity, and enhancing agent tools. The Senior Product Manager will define the product's… more
- Amazon (Austin, TX)
- …Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team and ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- Chewy (Richardson, TX)
- **Our Opportunity:** Chewy is seeking a ** Senior Customer Service Manager ** for Core Operations to lead our **Overnight Team** to drive performance, ... process optimization, and continuous improvement, enhancing both the employee and customer experience while driving operational success. **What You'll Do:**… more
- ServiceNow, Inc. (Austin, TX)
- … customer engagements. **What you get to do in this role:** The role of the Senior Manager - Banking is to act as an advocate for our customers. Through ... better for everyone. You will be part of the Customer Excellence Group. Our purpose is to accelerate platform...**To be successful in this role you have:** + Experience in leveraging or critically thinking about how to… more
- Amazon (Austin, TX)
- Description Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's ... products using Artificial Intelligence? Then we're looking for you! The Amazon Customer Service (CS) Knowledge team is seeking an experienced Tech Product Owner to… more
- ServiceNow, Inc. (Austin, TX)
- …for an enthusiastic storyteller content creator, and business strategist to join our customer marketing team. This role will lead customer testimonial content ... service workflows, supporting marketing and sales activities. The Solutions Customer Marketing team includes subject matter experts who develop relationships with… more