- Baylor Scott & White Health (Dallas, TX)
- The Customer Experience Strategy & Operations Associate will support the Senior Manager of Customer Experience Strategy by driving both strategic ... Office's objectives + Support the development and execution of a communication strategy to engage leaders and teams on customer experience priorities + Coordinate… more
- Publicis Groupe (Chicago, IL)
- … Director, Analytics & Insights, you will play a key role on the Strategy / Commerce Experience ( CX ) team designing and delivering analytical solutions to ... Arc. Within this role you will collaborate closely with Account and CX Media teams, fostering cross-functional partnerships to design and implement analytics… more
- dsm-firmenich (Piscataway, NJ)
- …revenue goals and supporting forecast improvements via collaboration + Break down and execute CX strategy ensuring CX team engagement, process adoption and ... H** We currently have an immediate opportunity for an Associate Manager, Customer Experience ( CX ) within the...more than a claim and is core to our strategy and purpose; + A flexible work environment that… more
- Mass Markets (Savannah, GA)
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial ... and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience… more
- Mass Markets (Savannah, GA)
- …and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for the development and ... implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and… more
- Bell Partners (Alexandria, VA)
- …and build brand loyalty. + Identify problem areas within the company's current CX approach and partner with Marketing and Operations to create solutions ... fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity...and at the direction of the SVP Customer Experience ( CX ) and the VP Marketing, they will establish goals… more
- Capital One (Mclean, VA)
- …Fraud Product team has openings in two key areas:** **Authentication & Verification CX Strategy ** **Our authentication and verification tools and strategy ... and continuously more powerful. We do that by building consumer-grade, associate -facing products and platforms to automate fraud detection and associated actions,… more
- Southern Company (Atlanta, GA)
- …Additionally, it includes implementing an advanced analytics platform, customer experience ( CX ) and commercial engagement platform (CEP). The new platform, to be ... support remediation, on-going support and minor enhancements of the Oracle CX application Suite (Service, Sales, Eloqua, etc.). **MAJOR JOB RESPONSIBILITIES** 1.… more
- Government Accountability Office (Washington, DC)
- …and subject matter experts (SME), to develop views of the agency's strategy , information, processes, and IT assets. Team members lead strategic technological ... related to enterprise architecture standards and new technology related to the IT Strategy and/or GAO business requests. Note: ISTS is hiring IT Interns within the… more
- Mass Markets (Mesilla, NM)
- …and all other operational management associated with day-to-day contact center operations . Operationally, the Associate Director is responsible for the ... ourselves as a trusted partner in the industry. The Associate Director is responsible for the management and development...development and implementation of all operational strategy the ensures that performance, culture and overarching contact… more