- Brookfield Properties (Charleston, SC)
- …which ultimately improve the lives in the communities we serve! Job Description Job Title: Quality & Training Coordinator Reports to: Quality & Training ... Manager Primary Responsibilities: The Quality & Training Coordinator plays a vital role in maintaining and...with QA specialists. + Promote alignment and consistency in quality assessments to ensure accurate call monitoring… more
- Decatur County Memorial Hospital (Greensburg, IN)
- …and overseeing all daily operations within the Call Center including call volumes, training , quality , and compliance. This requires working with the ... Reports To: + Practice Manager + Summary: + The Call Center Supervisor is responsible for coordinating...smooth flow of information. Serves as back up to call services and follows up on patient complaints and… more
- UCLA Health (Los Angeles, CA)
- …with a proven track record of driving results. + Experience in call center quality , coaching, and training + Demonstrated ability to implement ... Senior Leadership team, this role is critical to ensuring call center agents are trained to accurately...related field + Minimum five (5) years of contact center operations, quality assurance, training … more
- Eastern Bank (Lynn, MA)
- …Service Requests entered by call center staff members, assuring that quality and training standards are being adhered to. Coordinates with the Service ... Center . + Responsible for meeting sales, service and quality objectives as assigned. Ensures the satisfaction of customers... training , development and performance evaluation of all Call Center inbound staff members. In the… more
- Serco (OH)
- …an accredited institution from an accredited institution. + Two years of call center or quality assurance training experience may be substituted for a ... participant inquiries in a courteous, professional manner. + Utilize and follow established call resolution procedures based on the type of call received. +… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **40202BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with… more
- Bank OZK (Little Rock, AR)
- …for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the ... routine calibration meetings to align team objectives, address concerns, and share insights on call center performance and quality trends. + Leads monthly… more
- Tiburcio Vasquez Health Center (Hayward, CA)
- Under the direction of the Call Center Manager, the Appointment Clerk/Medical Receptionist performs a variety of tasks for the agency in as much as it is the ... patient and the care delivered by the clinical and service staff of the center . This individual must work collaboratively with all Clinical services staff in support… more
- Bank OZK (Little Rock, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training ...agent's supervisor. + Recommends, develops, and/or conducts additional agent training based on quality review results and… more
- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Quality Assurance Specialist 1 (NY HELPS) Occupational Category Administrative or ... planning,monitoring, or coordinating a quality assurance process in a customer call center . This experience must include directing and coordinating discrete… more