- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Quality Assurance Specialist 1 (NY HELPS) Occupational Category Administrative ... call volumes;* Assist in development of requirements for Quality Assurance unit; meet with Contact ...quality assurance process in a customer call center . This experience must include directing… more
- Bridgestone Americas (Brook Park, OH)
- …High School Diploma with 2 years of financial services** **Preferred** **: Call Center - Call Quality Assurance , Customer Service, Fraud, Credit ... the business needs of the Credit Operation Support Team. Call Quality Assurance Specialist reviews...Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Cafe.** **What we offer** At Bridgestone, what… more
- Bank OZK (Little Rock, AR)
- …experience; required. + Minimum of three (3) years of work experience quality assurance within a call center environment, preferably in the banking or ... Job Purpose & Scope The Quality Assurance (QA) Manager is responsible...refining quality monitoring programs in our Bank's call center locations to ensure our customer… more
- Bank OZK (Little Rock, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training that supports...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job… more
- Insight Global (Las Vegas, NV)
- …. Skills and Requirements 1-2 years of experience as a call center or contact operations Quality Assurance (QA) professional. Previous experience ... American Technology companies on their operations team. Dedicated to providing top-notch quality assurance services. We are seeking a detail-oriented Entry-Level… more
- University of Utah (Salt Lake City, UT)
- …and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance . _Call Center Responsibilities:_ 1. Answers ... **Requisition Number** PRN41164B **Job Title** PS Outpatient Svcs. Specialist **Working Title** Call Center Agent **Job Grade** UGR **FLSA Code** Nonexempt… more
- State of Georgia (Fulton County, GA)
- …Constantly maintain call center guidelines and expectations including quality assurance , attendance, punctuality, and time management. * Perform other ... Call Center Agent I Georgia -... Call Center Agent I Georgia - Fulton - Atlanta...currently hiring for the following position: Customer Care Agent ( Call Center ) Salary is low 40s **This… more
- Serco (OH)
- …an accredited institution from an accredited institution. + Two years of call center or quality assurance training experience may be substituted for a ... a courteous, professional manner. + Utilize and follow established call resolution procedures based on the type of ...call resolution procedures based on the type of call received. + Conduct research in support of participant… more
- City of New York (New York, NY)
- …to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying ... for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to make… more
- Regions Bank (Hattiesburg, MS)
- …year of call center experience **Preferences** + Previous quality assurance or business-specific customer service experience **Skills and Competencies** ... + Reviews active and/or recorded interactions to assess overall call quality which includes soft skills, accuracy of information and compliance… more