- Mass Markets (Savannah, GA)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... adherence to corporate policies and procedures Key Responsibilities: + Lead a team of 15-25 entry-level front-line...Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a… more
- ITW (Troy, OH)
- …is responsible for tactical day to day work instructions while leading a team of non-exempt employees to provide exceptional customer service by responding to ... order entry and issue resolution through professional phone skills, emails, and team involvement. + Communicate customer requirements to internal customers to ensure… more
- ProMedica Health System (Evansville, IN)
- …to every member. REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES This role will report directly to the Call Center Team Lead . The role does not ... service support. Coordinate processes and workload with the assigned Operational Team Leader. ACCOUNTABILITIES *All duties listed below are essential unless noted… more
- Covenant Health Inc. (Knoxville, TN)
- …procedures; projecting a positive image of Covenant Health and its affiliates. This position reports to the Call Center Team Lead and the Call ... the proper computer systems for accurate billing and reimbursement. + Recognizes, documents, and alerts Call Center Team Lead and Call Center … more
- Virginia Mason Franciscan Health (Edmonds, WA)
- …satisfaction and streamlining call center operations. **Key Responsibilities:** + ** Team Supervision:** + Lead , mentor, and supervise a team of ... Patient Access Center Supervisor to oversee our call center operations in Seattle, WA. The...improvement. + Provide regular updates to the Patient Access Center Manager on team performance and operational… more
- Covenant Health Inc. (Knoxville, TN)
- …during call downtime. + All other duties as assigned by the Call Center Director, Manager or Team Lead . + Follows policies, procedures, and safety ... Overview Rapid Access Coordinator, Call Center Full Time, 80 Hours Per Pay Period, Night Shift Covenant Health Overview: Covenant Health is the region's… more
- TEKsystems (Lombard, IL)
- … Team Collaboration: Identify team issues and concerns, suggesting resolutions to the Call Center Manager. + Training and Monitoring: Assist the Call ... call comments. + Issue Escalation: Notify the Call Center Manager of escalated issues in...+ Multi-tasking: Capable of multi-tasking and staying organized. + Team Player: Friendly and cooperative, with a willingness to… more
- TEKsystems (Lombard, IL)
- …programs within the communities. * Notates RedCheck system daily with accurate detailed call comments. * Notifies Call Center Manager of escalated ... e-mail and other company communication channels daily. * Identifies team issues and concerns and suggests their resolution to... issues and concerns and suggests their resolution to Call Center Manager. * Assists Call… more
- TEKsystems (Charlotte, NC)
- 100% REMOTE Lead Nurture Specialist ( Call Center ) Description Reports To: Lead Nurture Supervisor The Lead Nurture Specialist supports enrollment ... other duties as assigned. Skills Customer service, outbound calls, inbound call , outbound sales, salesforce crm, data entry Additional Skills & Qualifications… more
- Capital One (Mclean, VA)
- Lead Information Security Office Consultant ( Call Center ) As a Lead Consultant in Capital One's Cyber Information Security Office (ISO), you will work ... closely with our cybersecurity team and with extended technical teams to manage and...consult on technology improvement projects related to our Contact Center experiences including Interactive Voice Response, Voice over Internet… more