- Insight Global (Cincinnati, OH)
- Job Description A client in the Cincinnati area is looking for a Contact Center Analyst to join their team for a direct hire opportunity. As a Contact ... the core applications (NICE CXone and supporting products) that enable the Contact Center organization to provide support. You will be a subject matter expert,… more
- Hackensack Meridian Health (Edison, NJ)
- …mission to transform healthcare and serve as a leader of positive change. The ** Contact Center Quality Assurance Analyst ** will be responsible for ... a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Quality Assurance Analyst ** at **Hackensack Meridian** **_Health_** includes:… more
- BlueCross BlueShield of North Carolina (NC)
- **Job Description** We are looking for an experienced Contact Center Sr. Business System Analyst to join our already skilled team of experts. You will have a ... of various and complex aspects of both physical and cloud hosted Contact Center solutions and supporting infrastructures. Using your experience, you will develop… more
- University of Miami (Medley, FL)
- …operational impacts and testing new Epic release functionality as it pertains to contact center management or capacity management functions. + Prepares and ... has an exciting opportunity for a full-time Sr. Access Analyst to work remotely within the department of UHealth...Act as a liaison between the service line administration, contact center operations and Information Technology. +… more
- Lowe's (Mooresville, NC)
- Essential Functions: * Uses Contact Center tools, knowledge, systems, and databases to analyze trends or patterns affecting customer experience and interaction ... modeling using large data sets * 1-2 Years Experience working with Contact Center practices, systems, and tools * 1-2 Years Experience interacting with… more
- American Airlines (Dallas, TX)
- …this job** + This job is a member of the Quality Team within the Contact Center , Planning, Analysis and Operations Division + Responsible for general and ... drive improvement and team member performance + Remain current with all contact center policies and procedures, changes, and updates + Performs other duties as… more
- Banco Popular Puerto Rico (San Juan, PR)
- Date: Apr 15, 2025 Location: San Juan, PR Company: Popular Workplace Type: Hybrid Business Analyst | Data Mining- Contact Center General Description + We are ... looking for a proactive Business Analyst to join the Business Optimization unit in the call center . The candidate must possess analytical skills in addition to… more
- Vanguard (Malvern, PA)
- …as assigned. Qualifications: + Minimum of five years related work experience. + Data Analyst experience in Contact Center and Operations (preferred) + ... Advanced analytical skills with a passion for data-driven decision-making. (data science preferred) + Technical experience with Python, SQL, Tableau + Consultative approach with business functional and technical skills with Validated experience in building and… more
- General Dynamics Information Technology (Fairfax, VA)
- …Project Manager + Configuration Management + Configuration Application Manager + Software Configuration Analyst + Contact Center SMEs + Cybersecurity + Data ... roles potentially anticipated within USPS._ + Administrative Support: + Administrative Analyst + Architecture and Engineering + Business Analysts + Business Process… more
- Albany Medical Center (Albany, NY)
- …Day (United States of America) Salary Range: $71,612.39 - $110,999.20 The Epic Analyst is responsible for building, maintaining and modifying Epic and other third ... and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends… more