- Guidehouse (Silver Hill, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + ... proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and...daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). + Define and classify level,… more
- Guidehouse (Silver Hill, MD)
- …in developing and reinforcing policies and procedures. + Manage and report on EOC agent 's telephone, voicemail, e-mail, and in-person requests. + Actively manage ... role + 24x7 on call experience + Extensive experience running a Service Desk or Operation Center. + Experience with Incident Management (Remedy, ServiceNow,… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We...AM - 3:30 PM weekend shift) The Enterprise Operations Center ( EOC ) Tier 1 System Support Analyst is part of the ... Enterprise Operations Service Desk staff supporting the agency's systems,...agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring and responding to… more