- CACI International (Chantilly, VA)
- Information Technology Service Management ( ITSM ) Incident Process Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance ... Type of Travel: None * * * The Information Technology Service Management ( ITSM ) Incident Process Analyst supports the design, deployment, and operations… more
- Insight Global (Chantilly, VA)
- Job Description The Information Technology Service Management ( ITSM ) Incident Process Analyst supports the design, deployment, and operations of IT ... Infrastructure based processes. The Process Analyst supports the deployment of ...identify improvements. Directs the planning, design, and implementation of ITSM Incident processes to meet evolving and… more
- Insight Global (Chicago, IL)
- …In this role, you will serve as a part of an IT Service Management ( ITSM ) team in a highly regulated environment supporting the this Chicago based Federal bank. The ... Sr. Business Analyst would lead and manage the IT Change Management...solutions that improve operational efficiency with a focus on process improvement and automation. How youll make an impact:… more
- Sierra Nevada Company, LLC (Lone Tree, CO)
- …team-oriented IT process expert? This is the opportunity for you! As a ITSM Process Manager, you will drive IT Service Management maturity at Sierra Nevada ... You will be responsible for designing and implementing strategic ITSM process improvements based on an evolving... ITSM processes with initial focus on core ITSM processes including Change Management, Incident Management,… more
- Georgia Systems Operations (Tucker, GA)
- …related field. Experience: + Analyst II: + 5 years of ITIL process and ITSM experience including service desk management, asset management, configuration ... Georgia Trend magazine. Summary: The Information Technology Service Management ( ITSM ) Analyst is responsible for providing ...Identify and implement new solution and enhancements to the ITSM platform to streamline ITIL process workflows.… more
- MIT Lincoln Laboratory (Lexington, MA)
- …and service quality. Primary Responsibilities Business Analysis + Collaborate with Process Owners ( Incident , Change, Problem, Knowledge) and business ... stakeholders to define detailed requirements for process and reporting improvements. + Analyze existing ...tools and dashboards to provide real-time insights into key ITSM metrics (eg, SLA compliance, incident trends,… more
- Stanford University (Stanford, CA)
- …**Desired Knowledge, Skills, and Abilities:** + Extensive experience with **ServiceNow ITSM modules** , including Incident , Problem, + Change, Knowledge, ... Senior Business Analyst , ServiceNow **Business Affairs: University IT (UIT), Redwood...**workshops** and facilitating discussions with business stakeholders to ensure process alignment with system capabilities. + Knowledge of **ServiceNow… more
- SAIC (Reston, VA)
- …management, and conduct proactive problem and incident management + Work with the ITSM Process Leads and Customer Engagement Teams to identify and monitor ... improve IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident , Request, Problem, Knowledge, Change, Configuration, and… more
- Motion Recruitment Partners (Phoenix, AZ)
- …SOPs, and test cases writing/validation. Rebuilding ITSM module, Including Incident , Request, Change, and Problem management process . Platform Upgrade in ... ServiceNow Business Analyst Phoenix, Arizona **100% Remote** Contract $70/hr -...performing platform upgrades. **Desired Skills & Experience** + Solid process improvement, analytical and problem-solving capabilities, especially for identifying… more
- Beth Israel Lahey Health (Charlestown, MA)
- …**Responsible for hosting, initiating and contributing to the Critical Incident Management process .** **Required Qualifications:** **--High School diploma ... position is responsible for all aspects of customer requests and incident management, which will include: *logging, triaging, resolving service requests/incidents… more