- TEKsystems (Mankato, MN)
- Description + Answer inbound calls from customers seeking advice on recently purchased products regarding set-up, best practices, or general product questions + ... Answer customer questions via phone regarding company products, new products, and advise on what products would be best fit for the individual customers + Process through order replacements, warranty, and returns for customers via phone and email +… more
- Sharp HealthCare (San Diego, CA)
- …and unapproved break codes. + Adherence to daily scheduleAdherence measures the agent 's accuracy in following their individual daily time schedule provided by the ... Call CenterReceive and resolve a high call volume of inbound and outbound calls via the ACD system. Expected...handling each call within the identified AHT guidelines. + ( CS ) Specialty QueuesOut unit handles incoming calls for SRS… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …customer interactions over various intervals. + Create, delegate and manage agent scheduling based on forecasted demand ensuing balanced service levels, cost ... adherence, and abandon rates. + Build out and maintain CS Dashboards; real-time display of queues and SLA's. +...and call center telephony required. + 5+ years of inbound /outbound call center. + 2+ years of business experience… more