- ManpowerGroup (Norfolk, VA)
- …User Operations** to join their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk** **Location: Norfolk, VA** **Contract on ... support requests. **9) Performance Monitoring:** a) Monitor support metrics and KPIs to ensure high-quality service... support metrics and KPIs to ensure high-quality service delivery. b) Participate in regular reviews to identify… more
- TEKsystems (Sierra Vista, AZ)
- …enterprise service desks in the defense space. Under the Army Enterprise Service Desk , the System Support function handles incidents and requests ... required. - Documents all customer interactions within a ticketing system. Skills Help desk support , Troubleshooting, Customer service , Service desk ,… more
- NCR VOYIX (Annapolis, MD)
- …around the world to your local favorite around the corner. Job Description: SAS L1 Support Agent Location: Maryland, Virtual Requirements: Ability to obtain a ... degree in technical field with 3 years of technical support and customer service experience in a...Knowledge Base Systems, hardware troubleshooting Summary of Duties: The L1 Support Agent will work in a… more
- Tekscape (New York, NY)
- …IT, managed security services, cloud computing, compliance, and collaboration. The Team: Tekscape's Service Desk team provides customer support and expertise ... goals ensures successful support and execution and client satisfaction. The Service Desk team is looking for a qualified Level 1 Systems Engineer with proven… more
- TEKsystems (Garden Grove, CA)
- …Troubleshooting typically done over the phone; they use go to assist * Expected to do desk visits as needed * 90% phone/remote support , 10% desktop. * May be the ... 365, Windows 11, desktop support , helpdesk, IT support , technical support , remote support , troubleshooting, customer service Top Skills Details… more
- Tekscape (New York, NY)
- …L2 is the first line of defense as well as an escalation point for Service Engineer L1 resources to assist either remotely or onsite at customer facilities ... infrastructure, and project related tasks. + Escalation point for Service Engineer L1 items that are not...+ Participate in after-hours on-call rotation for technical services support /Help Desk . Preferred Skills + Experience in… more
- TEKsystems (Muscatine, IA)
- …various manufacturing related technology. This technician will be taking on the bulk of the L1 Service Desk calls and freeing up other technicians for ... to absorb the work, but also work alone. Day-day responsibilities: - Primarily Service Desk and Desktop support for local users, mostly written ticket… more
- Robert Half Technology (Foster City, CA)
- … Okta advanced features, including SAML integrations and customer-specific logins. + Provide help desk support using Jira Service Management: + Handle access ... Serve as a hands-on System Administrator providing full-stack technical support across all levels ( L1 - L3)....as a System Administrator who has also handled Help Desk Support . + Proficiency in the following… more