- Needham Bank (Needham, MA)
- …analysis of the CCC ( Customer Care Center) and BCC (Business Care Center) customer experience through the quality program, analysis of customer surveys ... position will continuously monitor the CCC/BCC for consistency and trends via quality , customer surveys and real time monitoring of call queues to support the… more
- Meta (San Francisco, CA)
- …strategy to supplement and report on the operational plans. We're looking for a Workforce Analyst to join our Mission Control team. Mission Control Analysts are ... will have a strong technical and analytical background. **Required Skills:** Workforce Analyst , Mission Control Analytics Responsibilities: 1. Leverage design… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... of experience in a call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Meta (Menlo Park, CA)
- …strategy to supplement and report on the operational plans. We're looking for a Workforce Analyst to join our Mission Control team. Mission Control Analysts are ... will have a proven technical and analytical background. **Required Skills:** Workforce Analyst , Mission Control Analytics Responsibilities: 1. Leverage design… more
- ManpowerGroup (Charlotte, NC)
- **Role: Sr. Analyst Workforce Planning** **Location: Charlotte NC** Provide support to Strategic Workforce Planning Sr. Director to Develop, evaluate and ... + Serves as a departmental subject matter expert for workforce planning, budget and forecast + Strong financial analytical...at all levels, to gain the voice of the customer , to explain approaches and results. + Gather and… more
- Trinity Health (Livonia, MI)
- …Support and optimize performance of contract labor management systems. 13. Ensure high quality customer service is delivered to Trinity Health Regional Health ... role promotes healthcare operational best practices and optimizes healthcare workforce management systems. Provide advanced technical and analytical coaching and… more
- ManpowerGroup (Milwaukee, WI)
- …a leader in global talent solutions, is seeking a passionate and data-driven Analyst to join their ManpowerGroup RPO Talent Acquisition Data and Programs team. As ... Sourcers) to build empathy around Talent Acquisition customers, and ultimately improve the customer experience * Be flexible and work on ad hoc and special projects… more
- HTC Global Services Inc (Auburn Hills, MI)
- …cross-functional teams, including product development, engineering, supplier and manufacturing quality , and customer service, to facilitate issue resolution. ... understood, and effectively addressed, ultimately contributing to improved product quality , customer satisfaction, and brand loyalty. Requirements:… more
- Banc of California (San Diego, CA)
- …of employee resource groups, and more. TOGETHER WE WIN(R) **THE OPPORTUNITY** The BSA Quality Control Analyst will assist in department efforts to adhere to the ... to the Bank Secrecy Act and Anti-Money Laundering. The analyst will conduct ongoing analysis and quality ...of the case, Currency Transaction Reporting accuracy, OFAC Compliance, Customer Due Diligence and Enhanced Due Diligence quality… more
- GCI Communication Corp (Anchorage, AK)
- GCI's Quality Assurance Analyst II will provide professional IT quality assurance support by testing, evaluating, assessing, investigating, and ... application servers, and internet protocols. + Experience with web analytics/reporting tools. Quality Assurance Analyst II Additional Job Requirements: This is… more