- Needham Bank (Needham, MA)
- …analysis of the CCC ( Customer Care Center) and BCC (Business Care Center) customer experience through the quality program, analysis of customer surveys ... position will continuously monitor the CCC/BCC for consistency and trends via quality , customer surveys and real time monitoring of call queues to support the… more
- Meta (San Francisco, CA)
- …strategy to supplement and report on the operational plans. We're looking for a Workforce Analyst to join our Mission Control team. Mission Control Analysts are ... will have a strong technical and analytical background. **Required Skills:** Workforce Analyst , Mission Control Analytics Responsibilities: 1. Leverage design… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... of experience in a call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Robert Half Management Resources (New Brighton, MN)
- Description We are offering a long term contract employment opportunity for a Workforce Management Analyst in the service industry, based in New Brighton, ... Minnesota. As a Workforce Management Analyst , you will be primarily...eye for detail and a commitment to maintaining high quality standards. * Profound knowledge of Business Process Functions,… more
- State of Maine, Bureau of Human Resources (Augusta, ME)
- Workforce Data Analyst - Part-time Augusta , Maine , United States | Analytics & Data | Part-time Apply by: March 16, 2025 Apply with Linkedin Apply Department ... invite you to join our team of dedicated professionals! The Center for Workforce Research and Information manages the programs that provide the most important… more
- T. Rowe Price (Colorado Springs, CO)
- …Reporting to the Manager of Service Insights and Modeling (SIM), the Workforce Analyst implements daily forecasting and long-term planning activities. They ... + Uses workforce management software and analytic tools to provide quality forecasts based upon business unit objectives. Provides recommendations for times and… more
- Northrop Grumman (Edwards AFB, CA)
- …at Northrop Grumman? If so. We want you to join our diverse team as a Deployable Quality Analyst / Principal Quality Analyst - Weapons located at Edwards ... we can be. As we continue to build our workforce , we look for people that exemplify our core.... Review quality trend analyses and related quality performance and customer satisfaction data. Maintain… more
- Northrop Grumman (Goleta, CA)
- …built in the last 20 years. The Deployables team is looking for a ** Quality Analyst ** to support our talented team of engineers, managers and technologists ... . **This position may be filled as either a Quality Analyst (level 2) or a Principal...analyses + Interfaces with manufacturing, engineering, supplier, and government customer representatives to ensure requirements are met + Investigates… more
- BAE Systems (Anniston, AL)
- …role will be performed full-time on-site in Anniston, AL. As a Quality Analyst you will interface with the customer and the Defense Contracts Management ... to take flight. At BAE Systems, we value our workforce , and this position works a 9/80 schedule with...a fast-paced and collaborative program team environment. As a Quality Analyst , you will: + Apply and… more
- Zurich NA (Overland Park, KS)
- Quality Reporting Analyst 121474 Zurich is currently seeking a Quality Reporting Analyst . In this position, you will maintain, review, and audit current ... our North American office located in Overland Park, KS. Quality Reporting Analyst are charged with a...other business units with data analysis efforts. * Ensures customer service by proactively communicating information; responds to inquiries.… more