- Katmai (Orlando, FL)
- …alerts as they are collected from logging systems. Author, review, and share Service Desk and training related materials. **ESSENTIAL DUTIES & RESPONSIBILITIES** ... + Maintain Tier-II service desk . + Support customers with reported...of hardware and/or software products required. + Familiar with monitoring techniques using SEIM applications (SPLUNK), Salesforce Audit Trails,… more
- TekSynap (Washington, DC)
- … Level Agreements (SLAs). + Team Leadership: Lead, mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations: Oversee daily operations of the Senate's Service Desk ,… more
- Savers | Value Village (Meridian, ID)
- …documentation, KB articles and attend Change Control meetings at the discretion of the Service Desk Manager. + Monitoring critical network portals to ... **Job Title:** Service Desk Specialist **Who we are:**...**Job Title:** Service Desk Specialist **Who we are:** As one of...field. + Participate in End User Training for Self Service portal and new analysts within ticketing… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts . + ACD Configuration* Configure cues, ... **Overview** IT Help Desk Agent (EITAAS-2025-22222): Bowhead seeks an IT Help...solving, coordination & instruction, judgment & decision making, and monitoring . + Knowledge: computers & electronics, customer & personal… more
- HTC Global Services Inc (Troy, MI)
- …Description: The entry level Quality Assurance Analyst is responsible for monitoring the service desk analysts to ensure high quality customer service ... + Oversee all aspects of quality assurance including (call monitoring , live monitoring , web surveys, transcription, and...+ Track and identify reoccurring problems and trends regarding service desk analysts . + Analyze… more
- City and County of San Francisco (San Francisco, CA)
- …recruitment efforts, coaching management, mediating workplace conflict, and creating and monitoring DEI benchmarks. Personnel Training Analysts help promote ... looking to bring on board multiple Senior Human Resources Analysts to help departments in hiring, supporting, and retaining...City jobs. + Key duties include conducting field or desk audits of the work performed by City staff,… more
- Montana State University (Bozeman, MT)
- …and service request coordination. Position Number 4M0098 Department UIT USG Service Desk Division VP for Information Technology Appointment Type Classified ... customer needs. + Provide technical guidance, mentorship, and advanced support to IT service analysts and student interns, fostering a learning environment and… more
- Truist (New York, NY)
- …and syndication business. Summer analyst will work closely with traders and research analysts to support the trading desk . Additional duties include (but are ... following job description:** **Corporate Overview** : Truist Securities is the full- service Corporate and Investment Banking (CIB) arm of Truist Financial… more
- Medical Mutual of Ohio (Columbus, OH)
- …owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and ... mid-range, and distributed computing platforms. Conducts job processing, server monitoring , and problem resolution. Identifies and begins the resolution of… more
- Henry Ford Health System (Detroit, MI)
- …leaders + Takes the lead in resolving incidents and issues escalated through the Service Desk in a timely manner. Investigates, tests, and resolves problems ... between clients, team members, and internal and external technology partners. The Service and Support Manager will coordinate a team of technologists across diverse… more