- TEKsystems (Halethorpe, MD)
- Our client is looking to hire a Helpdesk Analyst . The daily responsibilities include logging, tracking, and resolving an average of 25 to 30 customer interactions ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must… more
- TEKsystems (Fort Mill, SC)
- …contacts from internal staff through multiple and all channels used by the Service Desk including phone, reservation, customer initiated incidents, and Chat * ... of the box for potential solutions or ideas around reducing volume to the service desk * Be aware of and assist leadership in driving automation and self-… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk - analyst ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1- service - desk - analyst ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1. **Qualifications** Required: 2-3 years' experience. Current ITIL… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA...how agencies operate. Our work depends on a **Help Desk Analyst Tier II** joining… more
- Koniag Government Services (New Cumberland, PA)
- …validity._ **Koniag Management Solutions,** a Koniag Government Services company, is seeking a Help Desk Analyst Tier II with a Secret security clearance to ... weeks paid time off, and more. Seeking driven, detail-oriented Tier 2 Help Desk Technician to join...and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst ,...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Huntington Ingalls Industries (Aberdeen Proving Ground, MD)
- …video: https://vimeo.com/732533072 Job Description HII - Mission Technologies is currently seeking a Tier 1 Support Desk Analyst (SDA) to provide financial ... professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies...Courts. This position is eligible for 100% remote work. Tier 1 Support Desk Analyst … more
- RKON (Chicago, IL)
- Analyst ( Tier 1), End User Engineering...customers. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who ... the fields of security, networking, and virtualization. Our Help Desk is viewed as a training program for these...Microsoft 365 and Teams. Must possess above average customer service , organizational, verbal and written skills. The goal of… more