- Microsoft Corporation (Redmond, WA)
- …are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager , you will be the primary contact managing ... * Strong written and verbal communication skills in English and Portuguese (desirable) Support Escalation Management IC4 - The typical base pay range for… more
- Dynatrace (Denver, CO)
- **Your role at Dynatrace** The Support Escalation & Risk Manager is responsible for managing escalations and risks associated with Technical Support ... to manage, develop and implement mitigation to risks effectively + Train the Technical Support and Customer Success Teams in escalation and risk management… more
- ServiceNow, Inc. (Orlando, FL)
- …get to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of ... interaction and personalized service during an account-level escalation . The Account Escalation Manager ... technical problems. + Experience in dealing with technical end-users and providing support . + You… more
- ServiceNow, Inc. (Orlando, FL)
- …get to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of ... interaction and personalized service during an account-level escalation . The Account Escalation Manager ... technical problems. + Experience in dealing with technical end-users and providing support . + You… more
- Amazon (Tempe, AZ)
- Description Manager III, Risk Management - WW Executive Escalations About the Role: We are seeking an experienced professional to join our Risk Mitigation, ... Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role leads… more
- Cisco (TX)
- …that has your back. **Role Summary** We are seeking a highly skilled, experienced Critical Technical Support Manager to lead our critical support team. ... for solving technical problems. + Experience working with and improving Support ticketing systems, related workflows, and tools and processes + Flexibility to… more
- Hidden Level (East Syracuse, NY)
- …data to enhance security across various environments. As we expand, we're looking for a Technical Support Manager to join our Service Operations group. This ... position will be integral to developing and implementing technical support strategies in support ...support members. + Establish and drive adoption of escalation workflows for Tier 3 support needs.… more
- Onit (Atlanta, GA)
- … Technical Account Manager (TAM) will serve as an advocate and escalation manager for their assigned customer accounts, ensuring delivery of a world class ... of customer satisfaction with our solutions and services, the Technical Account Manager will have the following...for all escalations + Own and run regularly scheduled technical support ticket status calls with customers,… more
- Amazon (Seattle, WA)
- …Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define ... and own our internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central… more
- Amazon (Seattle, WA)
- …Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define ... and own our internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central… more