- Insight Global (Windsor Mill, MD)
- …Number support line to log issues and requests in ServiceNow IT Service Manager. Provide Tier 1 support of the CCaaS (AWS Connect) application to SSA customer ... . Skills and Requirements Bachelor's Degree and 3 years of experience, Master's Degree and 1 year of experience OR 7+ years of experience in lieu of a degree.… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , ... on-site support is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not… more
- Insight Global (Windsor Mill, MD)
- …Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. Provide CCaaS 800 Number support when needed to log ... years of Help Desk/Desktop support experience or Masters and 1 or 7 years of experience with no degree...OS and Office365 suite. 2 years of experience providing Tier 2 IT support services to customers. Excellent communication… more
- Stellar Innovations (Arlington, VA)
- 00617-25 IRSS Helpdesk Analyst - SECRET Security Clearance...to PMO. Position Requirements: + 3+ years' experience providing Tier 1 & 2 Helpdesk ... an exciting and rare opportunity for a temporary IRSS Helpdesk Analyst to provide software application support...Onsite at the Pentagon in Arlington, VA., to provide Tier 1 & 2 support for a… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2...evolving needs. Requirements Qualifications: + Extensive experience in a Tier 3 helpdesk or advanced technical support… more
- City of New York (New York, NY)
- …resolution. The Bureau of Business Information Technology (BIT) seeks to hire one ( 1 ) IT Service Management Specialist to provide Tier I Technical support ... in the country, with nearly 6,000 employees. We deliver 1 . 1 billion gallons of high-quality drinking water...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical… more
- TEKsystems (Halethorpe, MD)
- Our client is looking to hire a Helpdesk Analyst . The daily responsibilities include logging, tracking, and resolving an average of 25 to 30 customer ... call resolution rate goal is 80%. The most common calls are listed below: 1 . Microsoft Outlook 2. Active Directory Fileshares 3. VPN 4. Network Troubleshooting 5.… more
- General Dynamics Information Technology (Washington, DC)
- …** ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service and quick ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- Waverly Health Center (Waverly, IA)
- …protocols and user access rights. + Information Systems Team Support: + Provide second- tier Helpdesk support for all assigned software applications. + Serve as ... SCHEDULE FTE: 1 .0, in office work required. PRIMARY FUNCTIONS Serves as the primary point of contact for the implementation, support, and maintenance of assigned… more
- Link Solutions Inc (Frederick, MD)
- …use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service ... "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000- 1 :2018, ISO 27001:2013 certified and appraised for CMMI ML3...Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the… more