- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- GovCIO (Washington, DC)
- …technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_… more
- Leidos (Reston, VA)
- …Summary:** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- MSys Inc. (New Castle, DE)
- …will require them to be onsite (est. 1 week) Role Description: This is an elevated Tier 1 Service Desk role that is 95% phone support for internal ... with this customer 37 hours per week Mostly Remote 1 day a week (WED) - Orientation and initial...critical thinking. + Responsible for the execution of DTI Service Desk contact, problem, incident and request… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service … more
- Red River (Chantilly, VA)
- …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- TEKsystems (Ann Arbor, MI)
- …resets, software installs, and other service requests Skills password reset, active directory, Tier 1 Support, help desk , customer service , phone ... Helpdesk troubleshooting Top Skills Details password reset,active directory, Tier 1 Support,help desk ,customer service ,phone support,windows 10,mac… more
- Lumen (Santa Fe, NM)
- …and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst) is responsible for providing Tier 1 IT Service ... in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how… more