- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- IGT (Las Vegas, NV)
- …+ Work on escalated cases that could not be handled by tier 1 support staff. + Motivate call center staff and encourage positive communication and ... Supervisor Call Center I Location: Las Vegas,... operations team of 5-15 IGT team members who support our Sports Betting Contact Center . As...feedback. + Ensure top- tier customer service to… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 2 ( Call Center ) Date: Jan 11, 2025 Location: Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... is provided. The liability to provide top quality technical support is greater due to the product's capacity, the...with previous plumbing or electrical experience. + Prefer previous call center experience. + Must be able… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... service and support within the Information Systems Technology department at the Law Center . The Technician duties include, but are not limited to: + Install,… more
- Chobani (Plano, TX)
- …Services: Develop and maintain various customer centric communication vehicles (Self-Service, Call Center , Tier 1 & 2 Support , etc) to communicate with ... Director role will lead and oversee the organization's People Services & Support function, ensuring the delivery of efficient, scalable, and high-quality services to… more
- Comerica (Farmington Hills, MI)
- Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or ... service levels and executing operational objectives. This position handles a high call volume of in-bound calls in a fast-paced environment while processing customer… more
- CACI International (VA)
- Senior Oracle EBS Techno-Functional Developer - TIER III Support Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... seeking an Oracle EBS Techno - Functional administrator to support a Marine Corps Oracle E-Business Suite (EBS) based...and resolution within a two-hour window, 24/7 when on call , on a rotating schedule. + Provide capability to… more
- KeenLogic (Washington, DC)
- …of technician support + Serve as the technical resource and solution-provider for the Call Center support team + Work closely with other HIR groups to ... Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2+ years' experience supporting and knowledge of the Mac operating… more
- U-Haul (Phoenix, AZ)
- …hours a day, typing and reading. Requirements: + At least 1 to 2 years of technical support or call center experience related to area of assignment; OR any ... within these hours. Position Overview: Under the direction of the Manager, Tier 1 Application Support are responsible for providing support , via phone queues… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more