- Vivint (UT)
- …defining the strategy and prioritization of customer feedback and escalations by diving deep into the data to root cause the issues. This Root Cause ... for conducting a comprehensive review of complaints, validating the root cause , escalating process gaps, as needed,...succinct strategy plan by connecting the dots from various data sources and break down the strategy plan into… more
- Amazon (Seattle, WA)
- …Additionally, we build automated real-time systems to identify systemic defects, detect the root cause , and route to accountable internal owners for resolution. ... defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of VoC...- Centrally codify all customer-reported issues and automatically detect root - cause and ownership through ML. - Expand… more
- Amazon (Austin, TX)
- …measure, listen, and act on customer feedback. The team broadly supports defect detection ( VoC ) and root cause identification and resolving (Andon Cord) to ... that the voice of the customer comes through in data -driven Customer Experience Impact (CXI) metrics. As a ...data -driven Customer Experience Impact (CXI) metrics. As a Data Engineer, you will partner with Software Developers, Business… more
- Amazon (Seattle, WA)
- …Additionally, we build automate real-time systems to identify systemic defects, detect the root cause and route to accountable internal owners for resolution. In ... defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of VoC...- Centrally codify all customer-reported issues and automatically detect root - cause and ownership through ML. - Expand… more
- 3M (Maplewood, MN)
- …of error proofing processes and driving to zero defect. Skilled in use of root cause analysis and 8Ds. + Identifies product quality improvement opportunities and ... Quality, Product Process Understanding (PPU), Statistics, APQP, FMEA, control plans, PPAP, etc.), root cause analysis (5 Whys, Fishbone, Cause Maps, etc.),… more
- ProAmpac Holdings, Inc. (Wrightstown, WI)
- …Assist EHS Manager in investigations of incidents and near misses and conduct Root Cause Analysis (RCAs) to determine corrective actions. Develop new SOPs ... development engineers, maintenance, management, and on occasion customers. Implement solutions to the root cause of problems, and follow up with affected team… more
- Evident Scientific (Waltham, MA)
- …better than anyone else. Regional market intelligence includes, but is not limited to: VoC , VoS, win/loss root cause analysis, industry trends, market share, ... market opportunity in targeted segments, competitor activities/trends. Regional data must be maintained and regularly shared within the Global PMM team. This data… more
- Henkel (Cannon Falls, MN)
- …self-motivated, detail oriented, with strong problem-solving skills using 8D, A3 and root cause problem solving methodology. + Must possess strong communication ... process customer requirements review. + Support PPAP process (ie historical data management, PCD standardization, etc.). + Support the set-up and maintenance… more
- Amazon (New York, NY)
- …data and metrics to back up assumptions, develop business cases, and complete root cause analyses Preferred Qualifications - MBA or advanced degree - ... packaging, and planning of Amazon's sponsorships offerings * Aggregate VOC and partner with WW GTM to drive video...sales strategies across teams at scale globally - SQL / Data Analysis proficiency to build data driven… more
- Amazon (Seattle, WA)
- …listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer ... the ultimate steward of the Voice of the Customer ( VoC ), empowering CS and Amazon teams to easily measure,...neural networks) - Experience working with very large, disparate data sets and big data tools such… more