- Vivint (UT)
- …defining the strategy and prioritization of customer feedback and escalations by diving deep into the data to root cause the issues. This Root Cause ... for conducting a comprehensive review of complaints, validating the root cause , escalating process gaps, as needed,...succinct strategy plan by connecting the dots from various data sources and break down the strategy plan into… more
- Amazon (Seattle, WA)
- …Additionally, we build automated real-time systems to identify systemic defects, detect the root cause and route to accountable internal owners for resolution. ... defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of VoC...- Centrally codify all customer-reported issues and automatically detect root - cause and ownership through ML - Expand… more
- Amazon (Austin, TX)
- …Additionally, we build automated real-time systems to identify systemic defects, detect the root cause , and route to accountable internal owners for resolution. ... defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of VoC...- Centrally codify all customer-reported issues and automatically detect root - cause and ownership through ML. - Expand… more
- Amazon (Austin, TX)
- …measure, listen, and act on customer feedback. The team broadly supports defect detection ( VoC ) and root cause identification and resolving (Andon Cord) to ... that the voice of the customer comes through in data -driven Customer Experience Impact (CXI) metrics. As a ...data -driven Customer Experience Impact (CXI) metrics. As a Data Engineer, you will partner with Software Developers, Business… more
- Amazon (Austin, TX)
- …Additionally, we build automate real-time systems to identify systemic defects, detect the root cause and route to accountable internal owners for resolution. In ... defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of VoC...- Centrally codify all customer-reported issues and automatically detect root - cause and ownership through ML. - Expand… more
- Amazon (Nashville, TN)
- …Amazon, using unique insights and influence to drive meaningful improvements and eliminate root cause issues. You'll need to balance partnerships and progress, ... * Drive continuous improvement initiatives * Implement quality management systems * Lead root cause analysis efforts * Ensure successful delivery of business… more
- Graham Packaging Company (Altavista, VA)
- …to changes to the Standard Operating Condition (SOC). + Facilitate problem solving to root cause elimination and permanent reduction of variance. + Analyze lines ... Manager's responsibilities are to: + Use observation, questioning and data measurement to fully understand and categorize yield and...nature of problems and opportunities. + Develop a detailed root cause analysis for each problem, where… more
- Smiths Group (Pasadena, TX)
- …GR&R, SPC, Control Plans, Sampling Plans, Kaizen, 5S, Statistical Analysis, SMED, 5 why's, Root Cause analysis, VOC , QFD, Error Proofing, Robust Design, ... causes are adequately addressed. * Lead problem solving and root cause identification efforts. * Lead new... and Effect Diagrams preferred. * Demonstrated experience in data visualization in Microsoft Excel and/or other data… more
- Volvo Group (Justin, TX)
- …(5S, PSM, SOP, teamwork, skill matrix, flow, etc.). + Perform and assist with root cause analysis regarding dealers' claims. + Ensure adherence of standard ... the organization. + Use robust problem-solving methods to determine root causes for deviations and work to solutions to...parts distribution on the racks and aisles, based on VOC principles (flows, ABC slotting, Quality). + Be a… more
- Hyundai Autoever America (Costa Mesa, CA)
- …+ Respond to and analyze customer issues by investigating and identifying the root cause , reporting a solution, and recommending possible improvements Quality ... routing quality. + Collect, interpret, and visualize driving test data for the purpose of improving user experience. +...any car manufacturer + Test automation tools + Strong root - cause analysis skills + Excellent oral presentation… more